Resolute

In a previous blog, we explained the origin of the names of various Epic applications. However, we forgot one: Resolute! We figured that this was such an important application that it warranted its very own blog post!

Resolute is the name given to Epic's hospital and professional billing systems. Truth is, I don’t know why the billing systems are called Resolute, so here are some findings from my research that may give us clues as to where the term possibly originated.

The Merriam-Webster dictionary defines resolute as “marked by firm determination” or “bold/steady,” derived from the Latin word resolutus, meaning “loosened, released and paid.” So Epic probably used this adjective-based word to show that with our billing systems, we will be adamant, firm and persistent!

Digging deeper, we can research further why Epic may have chosen the name Resolute.


Operation Resolute (Balkans) - British portion of the NATO-led, peacekeeping force in Bosnia and Herzegovina.

• Some insurance companies are rather fierce with their claim denials and rejections!
• Resolute can be seen as a "peacekeeping force!"

HMS Resolute 

Operation Resolute - The Australian Defense Force contribution to patrolling Australia's exclusive Economic Zone

• The billing office is like a force protecting GBMC's Economic Zone.

HMS Resolute (1805) - A British Hulk or Floating Prison

• I know this is a tough job, but this would be pushing it a bit far...

How about:

Resolute Desk - The Desk in the White House Oval Office

• The very desk that the President sat to write the Affordable Care Act! He hears and sees all the key words like: Insurance, rejections, denials, premiums, accessibility, less waste. Hmm, I may be onto something...

I was going to check with Alex, my Epic Hospital Billing Resolute Application Manager but we were too busy with our Build Bucket 1 tasks. And I knew you would ask: "What is a Build Bucket?" Good question! Keep reading our blog because we'll cover that another time.

Jonathan Schoemann

Epic Access and Revenue Project Manager

Timehop Tuesday

GBMC and Epic, Unite!

As we enter the summer months, I want to take time to reflect on a recent trip to Verona, Wisconsin. As part of its physician engagement program, Epic has developed a physician overview course intended to impart a deeper understanding of how to utilize their system.

In April, I was able to attend this class with Dr. Hmu Minn in Internal Medicine, Drs. Renu Thomas and Angela Yin with the Hospitalist group and William Zirkin in the Emergency Department. One of the first lessons learned when we arrived in blustery Verona was that one must pack and dress appropriately for a spring trip to Wisconsin! As we entered one of the classrooms, I was impressed by the number of physicians from various other healthcare organizations around the country. Here are some of the stats from the course.

The two-day course was packed with content and information that is new to all physicians using Epic. We were able to learn about many of Epic's functionalities and potential enhancements over our existing electronic medical record system, including Epic's user-friendly patient portal.

Getting Trampled by a Mammoth!

Despite the information-packed days, we were able to find time to tour Epic's sprawling, unique campus, as well as to interact with some of their distinctive artworks.

At the end of our visit while we waited for our departure at the Milwaukee airport, the group and I discussed over breakfast about what we learned and the endless possibilities of delivering care using Epic as our EMR. We came to the conclusion that Epic will be an excellent tool for us to provide the care we would want for our own loved ones, and we look forward to bringing its incredible potentials to GBMC.

Check out some of our other photos from our trip!

Dr. Zirkin Freezing