Imagine being a patient and conducting your next primary care visit via video conferencing from your smartphone or tablet. This capability will soon be available at GBMC.In order for that functionality to become available, your GBMC Application Coordinators (AC) and Instructional Designers (ID) are hard at work.
ACs address all issues that arise during the project for their application and are very knowledgeable of the organization policies, procedures and business operations. Their role is to provide primary support for a specific application.
IDs work with project leadership and ACs to develop the overall training program. IDs will provide end users with information about workflows and processes as well as how the system functions. In essence, although GBMC has purchased the Epic platform, it is up to our ACs and IDs that work tirelessly to customize the system based on feedback from physicians, managers and staff. Your input ensures that the system has the look and feel of GBMC, while meeting our internal needs.
A day in the life of an AC consists of regular communication with Epic representatives and working with physicians, managers and end users to ensure the system meets the organization's business needs. ACs and IDs must understand the choices involved in application configuration in order to ensure optimal functionality of the system. They investigate end users' preference while making build decisions. In addition, the team must also perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.This will take months and hundreds of hours!
So the next time you run into an AC or ID around GBMC, do not hesitate to ask them questions to learn more! Also, do not hesitate to ask questions or post comments in the comment section below! Remember that you, too, are participating in something GREAT and EPIC. This is your organizational project. Your time and efforts are not in vain.
Your Epic system implementation team is working hard each day to build a system that supports our vision...to every patient, every time, we will deliver the care we would want for our own loved ones.
Dione Harrison
Manager - HR Business Partner Services
